The British Airways has suffered a major global IT system failure which cancelled all its flights out of London’s Heathrow and Gatwick airports on Saturday.
The incident happened before 6PM (UTC+1), and some parts of British Airways’ website and check-in features were unavailable too.
According to the British Airways chief, Alex Cruz in an apology video, the failure was likely caused by a “power supply issue”, and that they have not found any evidence of a server attack.
Even the contact center server was affected and customers were advised to go to the British Airways twitter and website, Heathrow and Gatwick airport websites instead for any information.
Yahoo! News reported that this is the sixth major crash for its recently installed system in the space of roughly a year.